You can locate your order from your customer panel, by clicking on orders, returns, and invoices.
In this section, you will be able to:
- Review its status from confirmation to delivery. We will keep you informed about the preparation and shipping of your order. When the order is with the shipping company, we will send you an email with the tracking link.
- Check the estimated delivery date, the status of the order, print the proforma invoice and the final invoice, modify the order, or request its cancellation if it is not yet prepared.
- If you wish to cancel an order and the system does not allow it, contact our Customer Service and we will assist you.
Note for the Canary Islands: We ship orders weekly, every Thursday, by sea transport. This shipment is made at noon; however, we recommend placing the order at least 24 hours in advance so it can be prepared on time.
Note for customized products and services: If you have added any service to your order, such as component assembly and testing or operating system installation and setup, please note that you will not see any changes in the tracking of your order until it has been shipped.