Delivery Times
Orders are shipped after payment confirmation. The delivery times are as follows:
- Peninsular Spain: we deliver within *24 hours on the next business day* (estimated time frame) after the order is dispatched.
- Delivery to pickup points: if you prefer to pick up your orders flexibly, you can opt for delivery to pickup points (available for certain postal codes).
- In-store pickup: available in Murcia, Madrid, and Barcelona at no additional cost. You can pick up your order once you receive the confirmation email.
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Eco Delivery: committed to the environment, for those who do not need urgent delivery, we offer the "Eco Delivery" option. This option allows delivery times of 1 to 3 days, optimizing routes and using sustainable vehicles to reduce environmental impact.
- Marketplace Orders: the delivery dates for these orders are indicated during the purchase and depend on the seller and the destination.
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Canary Islands: weekly shipments every Thursday, with delivery to Gran Canaria and Tenerife on the following Tuesday or Wednesday. For the rest of the islands, delivery is made on Wednesday or Thursday.
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Balearic Islands: delivery within 48/72 business hours after dispatch.
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Ceuta and Melilla: shipments via GLS with delivery in 3 to 5 business days, plus the time needed for customs inspection.
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Continental Portugal and Andorra: delivery within 48/72 business hours, depending on the postal code. For the Azores and Madeira, the time frame is approximately 7 business days (due to customs processing time).
- International Shipments: We ship to Portugal, Italy, and France with a delivery time of 3 to 5 business days. For other EU countries (Romania, Great Britain, Poland, Bulgaria, Netherlands, Ireland, Lithuania, Belgium, Finland, Luxembourg, Sweden, Croatia, Slovenia, Latvia, Austria, Denmark, Greece, Germany, Estonia, Hungary, and Czech Republic, as well as Madeira, Azores, and Gibraltar), pickup is only at our stores. We currently do not ship outside the EU.
Will I be notified of the delivery date and time?
No, except for bulky items (large appliances), where an email/SMS notice is sent the day before and a call is made 30-45 minutes before delivery.
Can I pick up the order at the agency's office?
Normally not, as the order will be out for delivery. The exception is with the InPost agency for certain postal codes.
What happens if I am not at home when the delivery is attempted?
If you are not at home, the delivery person will make a second attempt the following business day, with a maximum of 2 attempts. If delivery is not possible, the package will be returned.
Which carrier will deliver my order?
We will use the available transport carrier at that time. We will inform you by email about the assigned carrier and the tracking number when we dispatch your order.