REFUND BASED ON THE REASON FOR RETURN
- Return due to withdrawal: When the returned item arrives at our warehouse, we inspect it. If it is in perfect condition, we issue the refund to the same payment method used for the purchase.
- Order modification or cancellation: If a difference is in your favor, we will process the refund on the next business day after the order is shipped and the invoice is issued. The refund will be made to the same payment method used for the purchase.
- Warranty: We activate a balance in your PcComponentes customer account on the next business day after resolving the warranty case.
TIMEFRAME BASED ON PAYMENT METHOD
- Debit Card: The refund is made to the same card used for payment. It will be available within 2 to 5 business days, depending on your bank.
- Credit Card: The refund will be added to your credit card balance. You can view the transaction in your monthly statement or through online banking.
- Bank Transfer: According to banking regulations, the refund will be processed within 1 to 3 business days from the date of the return order.
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Financing: In this case, the amount is not refunded. We will inform the finance company to recalculate the remaining installments or refund the amount of the installments already collected.
BALANCES
In your customer account under the "balances" section, which functions as a piggy bank where we deposit the amount of your refunds.
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You can use this balance, either fully or partially, for your next order. If the new order exceeds your available balance, you will only pay the difference with another payment method. If the amount is less, the remaining balance will stay in your account for future purchases.
- You can also choose the "Transfer" option to move that amount to your bank account.
Check the terms of the balance service.